Let´s take a deep dive into the world of terms and conditions…
We’re Mookli, a family company registered in Sweden. Our company Ghahromaki AB was founded in 2005 and has since 2014 solely designed and sold glasses accessories.
When you shop at Mookli through our website Mookli.com, these terms apply. They’re essential for both parties as they define what we expect from each other, and together with our FAQ, they give you plenty of helpful information.
To shop at Mookli.com, you need to:
At Mookli, we are continually evolving and try to create great products for your convenience. If any prices or descriptions are wrong on Mookli.com, we will surely let you know ASAP and allow you to either reconfirming your order with the correct price if we cannot get in touch with you after a minimum of three tries, we will treat the order as canceled. If you cancel because of the wrong price or description and you’ve already paid, we will refund you in full.
Prices include VAT (where applicable).
Depending on the delivery option or the country you order from, delivery costs may differ and also be charged (see below). Such additional charges will be clearly shown during the checkout process and included in the ‘Total Cost’.
Before you finalize your order, you’ll be given delivery options to choose from.
At Mookli, we work our socks off to try to ship your products as soon as possible to keep down the delivery time to a minimum. But sometimes there may be delays – e.g., because of postal or carrier delays, logistics or just bad weather.
Please get in touch with Customer Care if you have any issues or questions.
We understand it, sometimes it just doesn’t work for you, and you want to get your money back. Be patient, as long as you have kept the product in its original condition, we accept returns subject to the rules below, which includes rules around Fair Use.
If you return a product requesting a refund within 14 days of receiving it, which is the statutory EU law for all consumers in Europe when they buy something in an online shop in an EU Member State. Of course, we’ll give you a full refund by way of the primary payment method. But you have to pay for the return cost and packaging yourself.
We aim to refund you within 14 days of obtaining the returned product.
If you request a refund for a purchased product during the above time frames, but you can’t return it to us for some reason, please get in touch – but any refund will be at our discretion.
We don’t accept returns for unwanted products after the relevant returns period above (Day 1-14). If you try to make a return, we may have to send it back to you and ask you to cover the delivery costs.
We strongly recommend you get proof of postage and follow our returns process (for more information, see here). Our returns address is:
Ghahromaki AB – Mookli.com , Solberga hagväg 11BV, 12544 Älvsjö.
All returned products should be sent back to us in their original condition together with the original packaging and all Mookli and brand tags.
All products are inspected on return. Of course, it’s fine to try a product on like you would in a store, but don’t actually use it.
If a product is returned to us worn, used, damaged, or in an unsaleable condition, or where the above instructions have not been followed, we won’t be able to give you a refund, and we may have to send it back to you. You may have to cover the delivery costs, which we may do by deducting the relevant from any other valid refund due to you from the same or different order. Alternatively, we (at our sole discretion) may choose to reduce your refund to reflect any reduction in the value of a product.
None of this affects your statutory rights.
If we notice an irregular pattern of returns activity that doesn’t sit right: e.g., we suspect someone is actually wearing their purchases and then returning them – then we might have to cancel your orders. If this happens to you and you think we’ve made a mistake, please get in touch with Customer Care, and we’ll be happy to discuss it with you.
Please note, we reserve the right to take legal action against you if the products you return don’t match what you ordered.
This doesn’t affect your statutory rights.
Our Privacy policy sets out how we’ll use your information.
We value being able to interact with you through social media. Nevertheless, we can’t compel those social media platforms or how you set your profiles on them. Please check and set your privacy settings so that you know and are content with how your personal data on those platforms will be used.
We grasp that you previously know this, but you may not violate or tamper with our Website or other services (e.g., hack, introduce viruses, trojans, worms, logic bombs or other technologically harmful material, etc.) or contrarily mess with our tech or functionality or steal our or our customers’ data. Doing any of these things is a criminal offense, but they also get in the way of us delivering our customers the best service, so we take them really sincerely. Mookli will communicate any such breach or activity (and all information about the people carrying it out) to the relevant law enforcement authorities.
Oh, and you’re not permitted to use automated systems or software to extract data from our Website (AKA’ screen scraping’).
Troublemakers take note: you agree to indemnify, defend and hold harmless Mookli, its directors, officers, employees, consultants, agents, and affiliates, from any and all third-party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use (or misuse) of this Website or your breach of the Terms and Conditions.
Mookli owns or has consent to use the intellectual property rights in its Website and its content. These rights are protected around the world. All such rights are reserved.
You’re allowed to store, print, and present our Website content only for your own personal use. You are not allowed to use any part of the Website for commercial purposes unless you have our formal permission.
Sometimes things do go south, and you may want to get in touch with us. If that happens, please contact our Customer Service team, who will work with you to settle any issues you’re having with our services:
If Customer Service is unable to settle your grievance to your satisfaction, you may refer your objection to:
The EU Online Dispute Resolution platform:
Have we reached out to you on social media to highlight your content on our social media channels? Congrats! It means we admire your style.
By granting you the chance to highlight your content on our social media channels and by responding with the required hashtag (such as #mookli) you agree:
You promise that you:
If you (or anyone in the content) asks us to remove the content, we will remove the content from the social media accounts that we control.
You understand that other users of these social media platforms can also share and make use of the content once posted. In particular, a user of these platforms can take a screenshot of and save an image of the content to their device, share the content on social media platforms or websites which feature the content (and sharing capabilities). If you do not want to grant the permissions set out above, then please do not give us consent to use the content.
We have the right to alter, remove or vary our services and/or any part of the Website (including our Ts&Cs) at any time.
These terms and our dealings with you are subject to Swedish law and the exclusive jurisdiction of the Swedish courts.
